Kennington Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Kennington Storage. By making a booking, paying a deposit, or using a storage unit or related service, you agree to be bound by these terms. Please read them carefully before entering into any agreement for storage services.

These terms apply to all customers, whether you are using short-term or long-term storage, domestic or business storage, or related facilities provided under the Kennington storage agreement. In these conditions, “we”, “us” and “our” refer to the service provider, and “you” or “your” refer to the customer named on the booking.

We may amend these terms from time to time. Any changes will apply from the date they are published or otherwise communicated to you, unless a change is required immediately for legal, operational, or security reasons. Continued use of the storage unit after such changes means you accept the revised terms.

1. Booking Process

All bookings are subject to availability and our acceptance of your request. A booking is not confirmed until we have received the required information, any applicable deposit, and written or electronic confirmation from us. We may request proof of identity, proof of address, or additional information necessary to complete your self storage booking.

When you make a booking, you must provide accurate and complete information. This includes your name, contact details, intended use of the unit, and any other details reasonably needed to assess suitability. If any information is false, incomplete, or misleading, we may refuse the booking or end the agreement immediately.

You agree that the storage space is hired on the basis described in the booking confirmation. The size of the unit, the hire period, access arrangements, pricing, and any included services form part of the agreement. If you request a change to the booking after confirmation, we may agree to it only if operationally possible and may charge an additional fee or apply revised terms.

2. Access, Use and Customer Responsibilities

You must use the storage unit only for lawful purposes and in accordance with these terms. You are responsible for securing the contents stored in the unit and for ensuring that your goods are suitable for storage. You must not store items that are prohibited, dangerous, illegal, perishable, or likely to cause nuisance, damage, contamination, or risk to others.

The customer is responsible for all persons who enter the premises using their access details, key, passcode, or authorisation. You must not share access credentials except where we have expressly approved this. You are also responsible for ensuring that the unit is locked properly after each visit and that any damage or security issues are reported without delay.

We may set reasonable rules relating to access times, vehicle movement, loading, unloading, health and safety, and site conduct. You must follow any posted instructions or lawful directions given by our staff or representatives. We may refuse access or suspend access if necessary to protect the safety of people, property, or the integrity of the storage facility.

3. Payments, Fees and Deposits

All charges must be paid in advance unless we have agreed otherwise in writing. Fees may include storage rent, administration charges, lock charges, late payment fees, cleaning fees, disposal costs, key replacement charges, or other reasonable amounts notified to you. The price payable is the price stated in your booking confirmation or as later adjusted under these terms.

You authorise us to collect payment by the method you choose at the time of booking or by any replacement method you provide later. If a payment fails, is reversed, or is not received on time, we may charge interest, suspend access, and take action to recover the outstanding balance. We also reserve the right to offset sums you owe against any deposit held, where lawful.

We may review and revise our prices from time to time. Any increase will take effect from the date stated in our notice to you, usually at the end of a current billing period unless otherwise required by law or by the terms of a fixed-term booking. Continued use of the unit after a price change takes effect will be treated as acceptance of the revised charge.

4. Cancellations, Early Termination and Refunds

If you wish to cancel before the storage period starts, you must notify us in the manner specified in your confirmation. Whether a refund is due will depend on the timing of your cancellation and on any administration costs already incurred. If we have already reserved the unit and carried out preparatory work, we may retain some or all of the initial payment where reasonable.

If you end the agreement after the start date, you must give the required notice stated in your booking terms or, where no specific notice applies, a reasonable written notice. You remain liable for fees up to the date the unit is vacated, checked, and returned to us in a satisfactory condition. Leaving items behind does not count as proper termination.

We may end or suspend the agreement immediately if you breach these terms, fail to pay any amount due, use the unit unlawfully, or create a risk to the premises or others. Where permitted by law, we may also end the agreement if the premises become unavailable due to repair, safety, or operational necessity. In such cases, our liability is limited as set out below.

5. Liability, Insurance and Risk

All goods are stored at your own risk unless we have expressly agreed otherwise in writing. You are strongly advised to maintain adequate insurance covering the full replacement value of the items stored, together with any risks that may arise from transport, loading, unloading, theft, fire, flood, accidental damage, and other foreseeable events. We do not provide insurance unless this is specifically stated in your agreement.

We do not accept responsibility for loss or damage to goods stored in the unit, except to the extent that such loss or damage is directly caused by our proven negligence or wilful misconduct and only to the extent that liability cannot legally be excluded. In particular, we are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business opportunity, or loss of goodwill.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Where we are found liable for any claim, our total liability will be limited to the lower of the proven direct loss or the amount recoverable under any applicable insurance or statutory limit, subject always to mandatory legal rights.

6. Prohibited Goods and Waste Regulations

You must not store items that are illegal, stolen, hazardous, toxic, explosive, flammable, radioactive, contaminated, or otherwise dangerous. This includes, without limitation, chemicals, oils, gas cylinders, asbestos, firearms, fireworks, live animals, and any substance that may endanger people, the site, or the environment. We may inspect the unit where we reasonably suspect a breach of this rule.

Waste must not be dumped, abandoned, or left in the unit, on the premises, or in surrounding areas. You must remove all unwanted items when vacating the storage space. The customer is responsible for ensuring that any waste generated during loading, unloading, cleaning, or clearance is disposed of lawfully and in accordance with applicable environmental and waste regulations.

Where we are required to remove, store, handle, transport, or dispose of any waste, prohibited goods, or abandoned property left by you, we may do so at your expense and without prior notice where necessary for safety or compliance. You will be liable for all associated costs, including contractor fees, specialist disposal costs, cleaning charges, fines, and any losses arising from contamination or regulatory breach.

7. Condition of the Unit and Property Rights

You must return the unit in the same condition in which it was provided, fair wear and tear excepted. Any damage caused by your use, your goods, or anyone you allow access to the unit may be charged to you. This includes damage to locks, doors, walls, floors, fittings, loading areas, and shared access spaces.

You confirm that you own the goods stored, or that you are authorised by the owner to store them and enter this agreement. You must not store goods belonging to third parties unless you have lawful authority to do so. You remain fully responsible for any claim made by another person in relation to goods you have placed in storage.

We may retain a lien or similar lawful right over stored goods to secure unpaid charges, where allowed by law. If charges remain unpaid, we may take steps to recover them, including the sale or disposal of goods after following any required notice procedure. Any surplus after lawful deductions may be returned to you if identifiable and recoverable.

8. Security, Records and Data

We may operate security measures for the protection of the premises, staff, customers, and stored goods. These measures can include surveillance, access control, visitor logs, and identity checks. By using our services, you consent to the reasonable collection and use of operational records necessary for security, administration, payment processing, and compliance.

You must notify us promptly of any change to your contact details so that we can send notices to the correct address, email, or other agreed communication channel. Any notice sent to the last details provided by you will be treated as received in the ordinary course of delivery, unless the law requires otherwise. It is your responsibility to keep your records up to date.

We will handle personal data in accordance with applicable data protection laws. Personal information collected for the purpose of Kennington Storage terms and administration may be used to manage the agreement, collect payments, respond to compliance requests, and protect legitimate business interests. Further information may be set out in a separate privacy notice, where applicable.

9. Events Beyond Our Control

We are not liable for failure or delay in performing our obligations where the failure is caused by events beyond our reasonable control. Such events may include severe weather, fire, flood, power failure, industrial action, transport disruption, government restrictions, utility interruptions, acts of terrorism, epidemic-related disruption, or emergency repairs.

If an event beyond our control continues for a significant period, we may suspend the service, provide an alternative solution if available, or terminate the agreement on reasonable notice. In these circumstances, we will try to minimise disruption, but we will not be responsible for losses caused by the event itself unless mandatory law requires otherwise.

Nothing in this section affects your obligation to pay amounts that have already become due or your duty to remove goods once access is available. If your goods need to be moved for safety reasons, you authorise us to take reasonable steps necessary to protect the premises, the goods, and other customers.

10. Ending the Agreement and Removal of Goods

You must remove all goods by the end of the agreed storage period or earlier termination date. If you fail to do so, we may charge continuing storage fees and take lawful steps to secure, move, or dispose of the goods after giving any required notice. You are responsible for all costs arising from your failure to clear the unit on time.

Before leaving, you must empty the unit completely, remove any debris, and return all access items if required. We may inspect the unit after you vacate it to confirm that it has been left in an acceptable condition. Any items left behind may be treated as abandoned if permitted by law and handled accordingly.

Termination of the agreement does not affect rights and obligations that were intended to continue, including unpaid fees, indemnities, limitations of liability, and any rights relating to damage, waste, or enforcement. These provisions survive the end of the hire period where necessary to give them full effect.

11. General Legal Terms

We may assign, transfer, or subcontract our rights and responsibilities under these terms where this does not reduce your legal protections. You may not transfer your rights or obligations without our prior written consent. Any failure by us to enforce a term immediately does not mean we waive the right to enforce it later.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. In that case, the affected term will be interpreted, so far as legally possible, to reflect the original intention while remaining lawful and enforceable.

These terms constitute the entire agreement between you and us in relation to the storage service, except where additional written terms apply. You confirm that you have not relied on any statement or promise not expressly set out in the booking confirmation or these terms when deciding to use the storage unit terms.

12. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising from them, or from the use of the storage service, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is based elsewhere, mandatory local consumer protections may still apply if required by law.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these terms, unless applicable law gives you the right to bring proceedings elsewhere. This does not affect any non-waivable rights you may have under consumer protection law.

By proceeding with a booking, you acknowledge that you have read, understood, and accepted these storage terms and conditions. If you do not agree with any part of them, you should not complete the booking or continue to use the service.