Storage Kennington Terms and Conditions
These Terms and Conditions set out the basis on which Storage Kennington provides storage and related removal services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Storage Kennington, the provider of storage and associated services including the collection, transport, and delivery of goods.
Customer means the person, firm, or organisation that requests or uses the services of the Company.
Goods means any items, property, or belongings that are packed, handled, transported, or stored by the Company on behalf of the Customer.
Services means any storage, removal, collection, delivery, packing, or related services supplied by the Company to the Customer.
Contract means the contract between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
Scope of Services
The Company provides storage services and associated removal services, which may include collection of Goods from the Customer, transport to a storage facility, secure storage, and subsequent redelivery on request. Any additional services such as packing, unpacking, or disposal of certain items will only be provided where expressly agreed in writing and may be subject to additional charges.
Booking Process
Customers may request a quotation for Services by providing accurate information about the nature, quantity, and location of the Goods, together with relevant access details for collection and delivery addresses. Quotations are based on the information supplied and are subject to revision if that information is inaccurate or incomplete.
A booking is deemed confirmed when the Customer has accepted the quotation provided by the Company and, where required, paid any specified deposit or prepayment. The Company reserves the right to refuse any booking at its sole discretion.
The Customer must notify the Company of any changes to the booking details, including dates, addresses, access conditions, parking arrangements, and volume or type of Goods as soon as reasonably possible. Changes may result in adjustments to the quoted price and may be subject to availability.
If parking permits, permissions, or special access arrangements are required for the performance of the Services, the Customer is responsible for arranging these unless otherwise agreed. Any parking charges, fines, penalties, or related costs incurred due to insufficient or incorrect arrangements may be charged to the Customer.
Customer Obligations
The Customer is responsible for ensuring that:
All information supplied to the Company is accurate and complete.
All Goods are properly packed and prepared for transportation and storage, unless the Company has agreed to provide packing services.
Any fragile, valuable, or unusual items are clearly identified and, where applicable, properly protected.
There is suitable access at collection and delivery addresses, including clear passageways, safe stairways, lifts where applicable, and any necessary parking space for the Companys vehicles.
The Customer or an authorised representative is present at the agreed times for collection and delivery to direct the Services and sign any confirming documentation.
The Customer must not request the Company to transport or store any Goods that are prohibited under these Terms and Conditions or under applicable law.
Prohibited and Restricted Items
The Company does not accept for storage or transport any of the following:
Explosive, flammable, or dangerous substances including gas cylinders, fuels, paints, solvents, and chemicals.
Illegal goods or substances of any kind.
Live animals, plants, or perishable items that require temperature control or may deteriorate in storage.
Cash, precious metals, jewellery, valuables, important documents, or items of extraordinary value unless expressly agreed in writing and appropriately insured.
Waste materials, hazardous waste, or items intended solely for disposal, except where a specific waste removal or disposal service has been agreed with the Company in compliance with waste regulations.
If prohibited or restricted items are found among the Goods, the Company may, at its discretion, refuse to handle them, arrange for their removal or disposal at the Customers expense, or notify the relevant authorities if required by law.
Payments and Charges
Charges for Services are set out in the quotation provided to the Customer and may be based on factors including the volume and nature of Goods, access conditions, distance, duration of storage, and any additional services requested.
Unless otherwise agreed, payment terms are as follows:
Deposits or prepayments may be required at the time of booking to secure the date and storage allocation.
For removal and transport services, the balance is generally payable on or before the date of service.
For ongoing storage, charges are normally payable in advance for the agreed storage period.
Payment methods and due dates will be communicated by the Company. Failure to pay on time may result in suspension of Services, refusal to release Goods, or termination of the Contract. The Company may charge interest on late payments at the statutory rate permitted under UK law, calculated from the due date until the date of actual payment.
The Customer is responsible for any additional charges reasonably incurred by the Company as a result of circumstances beyond its control or due to inaccurate or incomplete information provided by the Customer, including but not limited to extended waiting time, additional labour, or special equipment requirements.
Cancellations and Amendments
The Customer may cancel or amend a booking by notifying the Company within its stated business hours. Cancellation and amendment terms are as follows, unless otherwise specified in the quotation or confirmation:
If the Customer cancels more than a reasonable number of working days before the scheduled service date, any deposit may be refundable subject to any administrative costs incurred.
If the Customer cancels within a short period before the service date, a cancellation fee may apply, which may be a percentage of the quoted charges to reflect the reserved resources and lost opportunity for the Company.
Same day cancellations or failure to provide access on the service date may be charged at up to the full quoted amount.
Where the Customer requests a change of date or significant change to the scope of Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Revised charges may apply and, in some cases, the change may be treated as a cancellation and new booking.
Access, Storage, and Right of Lien
The Company will store the Goods at a storage facility chosen at its discretion. The Company may move the Goods within the facility or to another facility, provided that the level of security and care is reasonably maintained.
Access to stored Goods by the Customer is by prior arrangement and may be subject to reasonable notice requirements, identification checks, and access fees where applicable. The Company may limit access for safety, security, or legal reasons.
The Company has a right of lien over the Goods for all sums due and outstanding under the Contract. If any amount remains unpaid after reasonable notice, the Company may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds toward the outstanding amounts and the costs of sale or disposal. Any surplus, after lawful deductions, will be made available to the Customer on request.
Liability and Insurance
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods is subject to the limitations and exclusions set out in this section.
Except where otherwise agreed in writing, the Companys liability for any claim relating to loss of or damage to the Goods, or failure to provide the Services with reasonable care and skill, shall be limited to a fair and reasonable amount having regard to the value of the affected Goods and the charges paid for the Services. The Customer is encouraged to arrange appropriate insurance to cover the full replacement value of the Goods.
The Company will not be liable for any:
Loss or damage arising from the inherent nature or defect of the Goods, including deterioration, leakage, or fragility.
Loss or damage resulting from insufficient or improper packing by the Customer, unless packing is undertaken by the Company.
Indirect or consequential loss, including loss of profit, loss of use, or emotional distress.
Loss or damage arising from events beyond the Companys reasonable control, including but not limited to natural disasters, adverse weather, war, civil unrest, strikes, or acts of government or public authorities.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under UK law.
Claims and Time Limits
The Customer must inspect the Goods as soon as reasonably practicable upon delivery or access and notify the Company in writing of any loss or damage allegedly caused by the Company within a reasonable period. Failure to notify within a reasonable time may prejudice the Companys ability to investigate and may affect the handling of any claim.
Any claim for loss of or damage to Goods or for any other breach of Contract must be made within the limitation periods permitted under English law. The Company reserves the right to require supporting evidence such as photographs, inventories, or purchase receipts.
Waste Regulations and Disposal
The Company operates in compliance with applicable waste management and environmental regulations within the UK. The Customer remains responsible for ensuring that any items presented to the Company for removal or disposal are lawful and safe to handle.
Where the Company agrees to remove unwanted items or waste, such services may be charged separately and may require prior classification of the items. Hazardous or regulated waste will only be accepted where the Company is lawfully permitted and equipped to do so.
The Customer must not use the storage facility to abandon waste or unwanted materials. If the Company reasonably believes that Goods have effectively been abandoned or comprise unlawful or hazardous waste, it may take appropriate action, including arranging for removal or disposal in accordance with legal requirements and charging the Customer for all related costs and any necessary remediation.
Termination
Either party may terminate the Contract by giving reasonable notice in writing, subject to any minimum storage periods or agreed fixed terms. On termination, the Customer must settle all outstanding charges and remove the Goods within a timeframe agreed with the Company.
If the Customer fails to remove the Goods after termination, the Company may exercise its right of lien and, after giving reasonable notice, sell or dispose of the Goods in accordance with these Terms and Conditions and applicable law.
Data Protection and Privacy
The Company may collect and process personal data about the Customer in order to provide the Services, administer the Contract, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
By engaging the Services, the Customer consents to the use of their personal information for legitimate business purposes connected with the provision of storage and removal services.
Variation of Terms
The Company may update or vary these Terms and Conditions from time to time. Any changes will not affect existing Contracts already agreed and confirmed, unless the Customer is notified and expressly agrees to the updated terms.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of the Company.
